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Shipping Information
Fast, reliable shipping nationwide and internationally. We work to find the best rates for your delivery. Calculate acclimation time • Acclimation guide.
Smart Order Routing
We route from the optimal warehouse for speed and cost. End-to-end logistics handled for you.
Nationwide Warehousing
Multiple distribution centers across the U.S. mean faster delivery times and lower freight costs for you.
End-to-End Protection
Careful packaging, quality inspections, and tracking throughout the entire shipping process.
Shipping Options
Choose the delivery method that works best for your project
Direct to Jobsite
Full truckload delivery straight to your location. Most economical for large orders.
LTL Terminal Pickup
Shipped to a local freight terminal. You arrange pickup. Saves on delivery fees.
International Shipping
Full container loads worldwide. Direct from Brazil or U.S. warehouses.
Delivery Timeframes by Region
Approximate delivery times from order milling completion
West Coast
4-6 business days
Southwest
4-6 business days
Midwest
3-5 business days
Southeast
2-4 business days
Northeast
2-4 business days
International
Varies
Note: Timeframes are estimates. Actual delivery may vary based on carrier availability, weather, and other factors.
How Shipping Works
From quote to delivery, here's what to expect
Request a Quote
You request pricing (materials + estimated freight), and we confirm what you need to build an accurate quote.
Finalize Details
We confirm all specifications — sizes, lengths, quantities, grade, and any milling requirements (smooth, grooved, etc.).
Freight Quote & Delivery Planning
We obtain exact shipping costs and recommend the best carrier based on your delivery location and unloading requirements (liftgate, forklift, jobsite, residential, etc.).
Checkout & Order Confirmation
Once you approve the total and place the order, we confirm everything and schedule production/shipping.
Custom Milling (If Needed)
Boards are milled to your exact specifications, including any requested profiles or finishes.
Quality Check
Every board is inspected to ensure it meets our quality standards before it's cleared for shipment.
Packaging & Freight Prep
Lumber is carefully packaged, banded, and protected to ensure secure transport and safe delivery.
Shipping & Delivery
Your shipment is dispatched with tracking details (when available), and delivery is completed with confirmation.
Delivery Day Tips
Be prepared for a smooth delivery experience. For material handling safety, refer to OSHA construction standards.
Delivery Location
Ensure your delivery address is accessible for large trucks. Notify us of any access restrictions.
Be Available
Someone must be present to receive and inspect the shipment. Driver wait time may incur fees.
Inspect Upon Arrival
Inspect your order immediately and note any damage on the delivery receipt.
Storage
Store lumber on a flat surface, off the ground. Cover if needed but allow air circulation.→ Guide
Rush Milling & Shipping Available
Need your order faster? Rush milling can be completed in as little as 1 day, and rush shipping in as little as 1 day—ready for shipping in as little as 1 day depending on location and milling requirements.
Rush Milling
Expedite your custom milling to move your project forward faster. Rush milling can be completed in as little as 1 day, getting your order ready for shipping in as little as 1 day depending on the profile and specifications required.
- Priority queue placement
- Available for most profiles and sizes
- Same quality standards maintained
Rush Shipping
Get your order delivered faster with expedited shipping options. Once milling is complete, delivery can be arranged in as little as 1 day depending on your location.
- Direct truck on flatbed to any location
- Dedicated delivery service
- Custom scheduling to meet your timeline
Track Your Shipment in Real Time
Get instant live status updates by logging into the Customer Portal. You'll have the same up-to-date information we have.
Common Frustrations
With Our Portal
Our Shipping Commitments
We take pride in getting your order to you safely and on time
Questions About Shipping?
Our team can provide exact shipping quotes and answer any questions about delivery.Browse all resources or view installation guide.