RETURNS AND EXCHANGES
Your order is very important to us! Ipe is a very dense and costly wood to ship and mill. We may have had to alter the lumber for your special order.
Due to the nature of our business we are unable to guarantee any returns or exchanges. In a rare or extenuating circumstance that we would make exception to this rule (at our sole discretion) the guidelines below would apply. This rare or extenuating circumstance would be for defective or damaged items and require prior approval prior to return.
Any agreement made needs to be in writing and signed by us. Get it in writing! No verbal agreements will be accepted. Nor should any verbal agreements be made.
To be eligible for a return (if applicable), your lumber must be unused or altered (NOT CUT DRILLED OR MODIFIED IN ANY WAY).
To complete your return, we require a invoice or proof of purchase.
Refunds (if applicable):
The address for return may differ from the address lumber was sent from. It also differs from our address. You will need to get the correct return address prior to shipping any returns. This will be included in the return acceptance letter we send you. All products remain your property until we accept it in writing directly to you. Acceptance of a shipment is not acceptance of ownership or responsibility for storage. If you ship us lumber, we will accept or decline the refund in writing. If it is rejected than it is your responsibility to ship and/or remove the lumber from our or our affiliate property. We accept no responsibility to store your lumber in any specific condition. Lumber left on our property will be considered abandoned after 30 days from being rejected in writing.
Exchanges (if applicable):
The address for return may differ from the address lumber was sent from. It also differs from our address. You will need to get the correct return address prior to shipping any exchanges. We only will replace items if they are defective. Lumber varies in color, grain and other condition naturally. That does not make it defective. We try to sell only the highest quality Ipe or specifically note defective or low quality lumber prior to shipping. If you need to exchange it for the same item, send us an email at [email protected] prior to shipping it back. We can help to determine the location to send exchanges back to please contact us.
The address for return may differ from the address lumber was sent from. It also differs from our address. You will need to get the correct return address prior to shipping.
Shipping costs to and from are non-refundable. Contact us so that we can set up a discounted rate for your return or exchange shipping.
Shipping times vary based on location we send it from and LTL carrier.
We don’t guarantee that we will receive your returned item. So buy insurance and tracking when returning an item.