Privacy Policy

Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with applicable laws and regulations.

Section 1 – Information We Collect

Personal Information:

When you purchase something from our store, make an inquiry, provide your information in any manner, or use our website, such as your name, address, phone number, email address, and payment details, you are giving us consent to collect and use this information to process your requests and provide our services.

Device Information:

When you browse our store, we automatically collect information about your device, including your IP address, browser type, operating system, and browsing behavior.

Communication Records:

We may monitor, record, and retain all forms of communication, including phone calls, emails, text messages, live chat interactions, AI chat sessions, and other correspondence. This information is used for quality assurance, training, dispute resolution, improving our AI systems, and other business purposes.

Order and Transaction Data:

When you place an order or request a quote, we collect information about your purchase, including product selections, quantities, shipping details, payment information, and order history. This data is used to process transactions, fulfill orders, provide customer support, and improve our services.

Project and Usage Information:

We may collect information about your projects, including photos you upload, project specifications, takeoff files, custom milling profiles, and usage patterns on our website. This information helps us provide better recommendations, improve our product offerings, and create relevant content.

Location and IP Information:

We collect IP addresses, geographic location data, and similar information to prevent fraud, calculate shipping costs, provide localized services, and comply with legal requirements.

Analytics and Performance Data:

We collect data about how you interact with our website, including pages visited, time spent, click patterns, search queries, and technical performance metrics. This helps us improve user experience and optimize our website.

Cookies and Tracking Technologies:

We use cookies, pixel tags, and similar tracking technologies to collect information about your browsing activity, preferences, and interactions with our website. These cookies may be shared with third parties to provide targeted advertisements and improve marketing campaigns.

Email Marketing:

By providing your email address, you agree to receive emails about our store, products, promotions, and updates. You may opt out of these communications at any time.

Section 2 – Consent

How Is Consent Given?:

By providing your information to complete a transaction, verify your credit card, place an order, arrange for delivery, or interact with our website in any capacity, you are giving your consent for us to collect, use, and process your information as outlined in this Privacy Policy.

Cookies and Third Parties:

By using our website, you agree to the use of cookies and the sharing of cookie data with third parties for marketing purposes, including targeted advertisements. You may opt out of cookie tracking through your browser settings or by using third-party opt-out mechanisms, such as those provided by the Network Advertising Initiative (NAI).

Phone Number Use:

By providing your phone number, you explicitly authorize us to call you for transactional and service-related purposes, and send text messages regarding order updates, promotional offers, or other relevant communications. If you wish to opt out of text messages, you may reply 'STOP' at any time. To withdraw consent for calls, contact us at help@IpeWoods.com.

AI and Automated Systems:

By using our website's AI-powered features, including chat assistants and automated quoting tools, you consent to the collection and processing of your inputs, queries, and interactions. This data is used to provide responses, improve our AI systems, and enhance user experience.

User-Generated Content:

If you submit photos, project details, reviews, or other content to us, you grant us permission to use, reproduce, and display this content for marketing, educational, and promotional purposes, including on our website and in AI-generated materials. We may use previous customer images and project data, combined with AI technology, to generate illustrative content on our website.

Section 3 – Data Storage and Security

Your data is securely stored on servers with encryption using industry-standard security protocols, including SSL and AES-256 encryption.

Payment Information:

Payment transactions are processed through PCI-DSS-compliant gateways to ensure secure handling of credit card data. Payment information is retained only as necessary to complete your transaction, after which it is securely deleted.

Section 4 – Your Rights

Depending on your jurisdiction, you may have rights under applicable data protection laws, including:

The right to access, correct, or delete your personal information
The right to object to data processing
The right to data portability in a structured, commonly used, and machine-readable format

Additional Information

How We Use Your Information

We use the collected information for various purposes, including:

Processing orders, payments, and shipments
Providing customer support and responding to inquiries
Sending transactional updates, order confirmations, and shipping notifications
Marketing communications, promotional offers, and product recommendations
Improving our website, products, services, and AI systems
Fraud prevention, security monitoring, and legal compliance
Analytics, research, and business intelligence

Disclosure and Sharing of Information

We may disclose or share your personal information:

With service providers and business partners who assist in operations (payment processors, shipping carriers, analytics providers, marketing platforms, communication services)
To comply with legal obligations, court orders, or government regulations
To enforce our Terms of Service or protect our legal rights, safety, and property
In connection with business transfers, mergers, or acquisitions
With your explicit consent for specific purposes

Mobile Information Sharing Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers collected for transactional SMS communications (order updates, quote notifications, shipping alerts) are used solely for those stated purposes and are not sold, rented, or shared for third-party marketing.

SMS / Text Messaging

What Data We Collect

We collect your phone number when you submit a quote request, contact form, or place an order on our website, or when you provide it verbally to an Ipe Woods USA representative.

How We Use Your Phone Number

Your phone number is used to send you text messages related to your inquiry, quotes, orders, shipping updates, project updates, and customer support communication.

No Sharing

We do not sell, rent, or share your phone number with third parties for marketing or promotional purposes.

Opt-Out

You can opt out of text messages at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent. You can get help at any time by replying HELP.

Data Retention

We retain your phone number on file for the duration of your business relationship with us and for a reasonable period afterward (up to 3 years) for order history, warranty support, and legal compliance purposes. After that period, your phone number is securely deleted unless you place a new order or otherwise re-engage with our services.

Third-Party Services

Our website uses third-party services for payment processing, shipping, communications, analytics, and marketing. These services have their own privacy policies and may collect information independently. We are not responsible for the privacy practices of third-party services.

Age of Consent

By using this site, you confirm that you are at least the age of majority in your jurisdiction, or you are the parent or guardian giving consent for your minor dependents to use this site.

Data Retention Policy

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Afterward, data is securely deleted or anonymized.

International Data Transfers

If you are accessing this website from outside the United States, please note that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

Opt-Out Procedures

We respect your choices regarding your data. To opt out, you may:

Unsubscribe from Emails: Follow the "unsubscribe" link in our emails
Stop Text Messages: Reply "STOP" to any text message
Withdraw Data Collection Consent: Contact us at help@IpeWoods.com
Disable Cookies: Adjust your browser settings to block cookies

Venue & Arbitration

The laws regarding this contract will be governed by the State of Utah. By using this website, you agree that any dispute will be resolved through binding arbitration conducted by the American Arbitration Association (AAA), rather than in court.

You may opt out of this arbitration agreement by providing written notice to us within 30 days of your first use of this website.

Questions About This Policy?

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: help@IpeWoods.com

Phone: 1-844-674-4455

Last Updated: January 2025