Shipping Update

IMPORTANT: Upon placing your order, we begin working promptly to prepare it for delivery. Our team expedites order processing and warehouse pickup to ensure fast delivery.

After submitting the form, you will receive a copy via email for your records, serving as proof of your submission.

Typically, we do not have new information to provide between when you pay for your order and before the lumber is picked up. Customers will receive tracking information from the carrier via email, usually sent the day after the pickup.

We offer appointment delivery to allow for proper preparation for shipment offloading. The carrier or our shipping coordination company will contact you to schedule this, and will not simply show up.

If you need to contact us, you can use the provided form, but please note that if your order has been placed under five business days for eased-edge orders, or under ten business days for custom-milled orders, there is no need to worry.

Please also note that the “Order Date” on your invoice is not the day you ordered, but rather the day you received your quote. Orders received after 12:00 PM EST will begin processing on the next business day.

The invoice “Order Date” is not the date you paid but the quote date.

Orders are made available to the shipping company within five business days of placement, except for custom-milled orders such as shiplap, rainscreen, pre-grooved, and t&g; an additional five business days is required. To calculate precisely what business days are, you can use this business day calculator.

While delays are rare, we may need to run maintenance on our milling machinery as necessary and annually from Christmas to New Year’s.

If you need an update on your shipping status, please use the provided form.

*Due to the nature of shipping and our business, we do not guarantee any delivery dates or times unless done in writing and signed by an authorized agent of Ipe Woods USA or specifically stated on your invoice. Please see the Terms and Conditions for full details.