IMPORTANT: Upon placing your order, we immediately begin working to prepare it for delivery. Our team prioritizes expedited processing and warehouse pickup to ensure the fastest possible delivery.
After submitting the form, you will receive a copy via email for your records, which serves as proof of your submission.
Typically, there is no additional information available between the time you pay for your order and when the lumber is picked up. Customers will receive tracking information via email, usually sent the day after pickup. This will come either from us or the shipping company, ensuring you are informed every step of the way.
Appointment delivery is provided to ensure proper preparation for shipment offloading. The carrier or our shipping coordination team should contact you to schedule a suitable delivery time; they will not simply show up unannounced. You will be notified prior to possible delivery either through email, phone or online tracking with the PRO number.
If you need to contact us, you can use the provided form. However, please note that:
- For eased-edge orders, processing occurs within five business days.
- For custom-milled orders (e.g., shiplap, rainscreen, pre-grooved, tongue-and-groove), processing may take up to ten business days.
- Orders placed after 12:00 PM EST will begin processing on the next business day.
No need to worry if your order is within these timeframes; this is standard and part of our efficient workflow.
Additionally, please note that the “Order Date” on your invoice is not the date you placed your order, but rather the date you received your quote. This is a standard practice for tracking purposes.
If you have further questions or concerns, feel free to reach out using the form provided below. We’re here to ensure a smooth and timely delivery process for every order.
*Due to the nature of shipping and our business, we do not guarantee any delivery dates or times unless done in writing and signed by an authorized agent of Ipe Woods USA or specifically stated on your invoice. Please see the Terms and Conditions for full details.