Shipping Update

How Your Order Works (Updated March 2025)

We’re on it as soon as you order! Here’s what happens:

Getting Your Order Ready

• We start preparing your order right after you place it.
• Our team works fast to process it and get it ready for pickup.
• Standard Orders: Eased-edge orders take up to 5 business days.
• Custom Orders: Things like shiplap or tongue-and-groove take up to 10 business days.
• Orders after 12:00 PM EST? We start the next business day.

Note: Visit here to see what business day you are on: https://www.timeanddate.com/date/workdays.html

Tracking Your Shipment

• After you pay, there’s usually no update until the lumber is picked up.
• You’ll get tracking info by email the day after pickup—from us or the shipping company.
• Submitted a form? You’ll get a copy in your email as proof.

Delivery Made Simple

• We set up a delivery appointment so you’re ready to unload.
• The carrier or our team will call or email you to pick a time—no surprise drop-offs!
• Check your email, phone, or online tracking (with the PRO number) for updates.

Good to Know

• The “Order Date” on your invoice is the quote date, not when you ordered. It’s just for our records.
• If your order’s within the timeframes above, no worries—it’s on track!

Questions?

Use the form below to reach us. We’re here to help every step of the way!