Quality Claim Form

This form is for Ipe Woods USA customers on the rare occasion of a quality claim on the lumber they received. We will ensure that our customers receive the quality and product they purchased or be reimbursed. Please read this brief introduction and follow these instructions. Any claim determined to be valid will either be fixed, refunded, or replaced, which is determined as mutually agreed upon or as outlined in our terms and conditions.

This policy applies only to boards that are not damaged or missing. If any boards are damaged or missing, you must follow the procedures outlined in the freight carrier’s policies and our terms of service to file a claim with the carrier. This information was explained in the delivery email, the checkout page, and the delivery video.

If any damage occurred during delivery, it should have been noted on the proof of delivery (POD). If you were unable to inspect all the lumber, you should have marked “further inspection required” on the POD. It is important that you do not sign for the load as being in good condition if it is not. This includes concealed damage claims. As it is the last time we can have damage verified by a third party.

Once completed, this form will go to Ipe Woods USA for review. Please allow approximately one week to process the completed claims information and respond. We will need to conduct an investigation and compile information, so we know how to proceed. This investigation sometimes requires 3rd party expert review to determine claim validity.

Before starting, please be sure you have a photo(s) along with a reference number (as shown in the example links below this paragraph) on each board you are filing a claim on unless photos can show all boards at the same time and the portion in question. Before taking photos, place ALL tags on the boards. You can achieve this easily with sticky notes, tape, or stickers. If your claim is for incorrect size, use a measuring tape so we can determine board sizes. Do not mark or alter the board directly. Below are two examples of how to mark a board(s) to submit a claim. Claimed boards will be reclaimed if approved; they need to be kept available to ship back to us; they can not be cut, drilled, or modified. They must be shipped back in the original condition they were shipped to you.

Example Tagging:

Each specific quality issue requires a minimum of 2 photos (1) an up-close photo and (2) a photo showing the entire board with measuring tape (with the whole stack if needed). This helps us to identify each board in its entirety and determine the best overall way to proceed. Due to transportation and/or storage, a light layer of sanding may be required to see the board using 60-80 grit sandpaper. If the concern with a board is water marks, dust, dirt, or light scratching, you should sand before taking the pictures to ensure the quality issue is not surface cosmetic.

The information in this form is REQUIRED, including photos as described herein. This documentation is necessary to determine what is being claimed, why it is being claimed, and whether it is valid. Claims received without proper support are subject to denial without notice.

For more information, visit https://ipewoods.com/shipping-terms/

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- Step 1 of 2

Company Name (If applicable)

Name of Claimant *

First

Last

Claimant Email *

Order Number *

Is the Claimant also the Contact? *

• Yes
• No

Contact Person (If different from Claimant) *

First

Last

Contact Email (if different from Claimant) *

Contact Phone Number *

Does the Jobsite have any Ipe (or other species purchased from us) not purchased from Ipe Woods USA on site? *

• Yes
• No

Address of Lumbers Location

Address Line 1

Address Line 2

City

--- Select state ---AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingState

Zip Code

Claimed Boards and Quantities *

Please list the sizes (length, width, and thickness), profile (Eased-Edge, Pregrooved Etc...), and quantity of boards in question. I.E. 2/ct 5/4x6 12' Eased-Edge

Brief Claim Description *

Please give a brief description of what your claim is about. Detailed description is below.

Upload Photos/Videos

Click or drag files to this area to upload. You can upload up to 100 files.

Upload photos of the board(s) in question.

Referring to photos describe the issue.

List the board number in the photo you have submitted and what your quality claim is for that board. I.E. #35 Bent beyond use. #36 Cupped #42 Wrong size.

What is the remedy you are seeking?

• Exchange
• Refund
• Other

Other:

How would you like to be contacted in response to your claim?

• Email
• Phone
• Text

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Signature

Clear Signature

1. I certify that the facts submitted above are true to the best of my knowledge. I confirm that the boards listed were purchased from Ipe Woods USA. 2. I certify that none of this claim was caused by myself, my company, agents acting on behalf of myself or my company, or by any person(s) while in my possession. 3. By filing this claim, you authorize us to access the Jobsite for further inspection if required. 4. I agree that if any part of this claim is found to be untrue, intentionally misleading, or deceptive, I will be liable for all labor, time, travel expenses, attorney fees, court costs, and any other fees resulting from filing a partially or fully untrue and fraudulent claim. 5. I acknowledge that the assessment of the lumber's quality is subject to industry standards, specifically the NHLA standards, and variations in natural materials. The inherent characteristics of wood, including variations in color, texture, grain, and minor defects, are understood and accepted as normal and expected features of lumber. 6. I agree that any discrepancies related to the quality of the lumber must be reported within 5 days from the date of delivery. 7. I understand that any alterations, modifications, treatments, improper storage, or acclimation of the lumber after delivery or installation may affect its integrity and void any claims. 8. I agree that any disputes arising from this claim shall be resolved through arbitration or mediation, in accordance with the laws of Utah (as agreed upon when purchasing). Both parties shall mutually agree on a neutral arbitrator or mediator, and the decision reached shall be binding. 9. I understand that this document constitutes a legally binding agreement, and any amendments or modifications must be made in writing and signed by all parties involved.

Signers Name *

First

Last

Date *

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