Refund or Cancellation Request

Relax — you’re in good hands. We know that things don’t always go according to plan, and we’re here to help. While we do have a no-cancellation policy we always try to assist in extreme and rare situations. Many customers are initially worried we won’t approve cancellations, but the truth is: we authorize most refund and cancellation requests when possible because we believe in being fair and flexible.

However, it’s important to know that real costs often begin the moment your order is placed. Depending on the timing and order type, those costs may include:

• Cutting, milling, or altering boards, which can lower their resale value

• Labor to pull, move, sort, and restack heavy material

• Transferring inventory between warehouses to fulfill your specific order

• Non-refundable credit card processing fees (typically up to 3.5%)

• Shipping coordination and related expenses, even if not yet delivered

• Time spent by our sales, customer service, and logistics teams preparing your order

That said, many cancellations result in little or no fee at all — it really just depends on how far along we are in the process. If significant work or costs have been incurred, we may apply a restocking or processing fee of up to 25% to help offset that. But our goal is never to penalize — it’s to protect the business while staying as fair and accommodating as possible.

If your request is approved, you’ll receive a written confirmation and an authorization number. All decisions are made in line with the Terms and Conditions you agreed to at the time of purchase, available at ipewoods.com/shipping-terms.

Please complete the form below with as much detail as possible. This allows us to review your request quickly and thoroughly. We truly appreciate your business and look forward to helping you.

Cancellation Information

Name of Person Submitting Cancellation or Refund Request *

First

Last

Email *

Phone

Order Number *

Order Cancellation Details

What would you like to do with your order? *

• I am considering a cancellation and would like to know what fees or costs may apply before deciding
• I would like to cancel my entire order
• I would like to cancel specific products from my order
• I am requesting a change to my order (e.g., different product, size, quantity)

Would you like us to pause work on your order while this request is being reviewed?

• Yes, please pause work on my order while this request is under review
• No, please continue processing my order as planned

Please specify what items to change *

Please specify what items to cancel *

What is the reason for cancellation? *

Any additional information or comments?

Authorization

• I understand that refunds and cancellations are not guaranteed and must be approved in writing.

• I acknowledge that non-refundable credit card processing fees may apply (typically up to 3.5%).

• I agree to wait for written confirmation and an authorization number before assuming my request has been approved.

• I understand that if any significant work has already been performed on my order (such as milling, processing, or vendor fulfillment), I may be charged a cancellation fee of up to 25%, which includes the non-refundable credit card processing fee.

like Order What

• I understand that once I submit this form, I will receive an email confirmation with a copy of my submission. If I do not receive this email, it means the form was not received by Ipe Woods USA and I should contact [email protected] to confirm. I agree to retain this confirmation email as proof of my submission.

• I confirm that the information provided in this form is accurate to the best of my knowledge, and that I am authorized to submit this request on behalf of the purchaser or business.

Signature *

Clear Signature

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